Bereavement Service Administrator

We are looking for a discreet, proactive and experienced Administrator to:

  • ensure the smooth day-to-day running of our newly set up COVID-19
    bereavement counselling service through excellent administration and
    office management
  • work closely with and support the Project Lead to ensure effective
    management and organisation of the service.
    Duties are varied and include:
  • overseeing service management: welcoming visitors to the premises (once
    we return to working in the office); handling client queries over email and
    telephone and ensuring messages are dealt with efficiently and in a timely
    manner; booking client appointments; handling correspondence for
    counsellors
  • maintaining effective information management systems within the
    counselling service including the office calendar, attendance records, and
    client waiting list with guidance from the Project Lead
  • managing and updating of database systems and clinical information as
    required
  • responding to enquiries, safeguarding communication pathways and
    managing the caseload on the database system.
  • assisting in the collection and registration of data for monitoring purposes
    and statistical reports
  • overseeing the work of office volunteers and temporary staff
  • attending staff meetings, line management meetings and training where
    appropriate
  • performing any other ad hoc duties required to ensure the effective running
    of the service, as required by the Project Lead

 

Click here for Job description

To apply please get in touch with [email protected]